Policies

Please read and then click the “Schedule a Session” button at the end to head over to our scheduling site. If you have any questions regarding our policies, please call 585-284-5031 and we will be happy to answer them. Thank you!

Scheduling & Cancellations

Your business is valued, and your cooperation is appreciated. All appointments are scheduled online and are guaranteed with a credit card. This allows you the convenience of scheduling your appointment 24 hours a day 7 days a week. In return, we ask that you help us by keeping your scheduled appointments, arriving on time. Please arrive 10 minutes prior to your scheduled appointment.  We do no want your massage to start without you 🙂  Late appointments will not receive the full session time allotted for the treatment service booked and full payment is required.

24 hour cancellation notice is required for any scheduled appointments including gift certificate sessions. When we receive advanced notice of cancellation, we are able to avoid lost revenue. More importantly, we are able to accommodate other clients needing care. Failure to comply with this policy necessitates the assessment of fees.

There is no fee for appointments cancelled 24 hours prior to your scheduled appointment. Any appointments cancelled the day of service are charged at 50% of the cost of the service. Clients are liable for missed / no shows appointments and are charged 100% of the service fee. Any further appointments will not be scheduled until full payment for the missed appointment is received and will require full payment in advance for future appointments.

Fees

A $35.00 fee will be assessed for any dishonored checks.

Children

Unless receiving treatment, children under the age of 12 are not permitted. We strive to maintain a quiet and peaceful atmosphere for all of our clients.  Please refrain from bringing children. Your cooperation in this matter is greatly appreciated.

Important Notes

Massage therapy services are a therapeutic health aid and are non-sexual. It is intended to enhance relaxation, reduce pain caused by muscle tension, increase range of motion, improve circulation and offer a positive experience of touch. Any illicit or sexually suggestive remarks or advances made at any point will result in immediate termination of the session, and payment of the service in full will be due.

Before Your First Session

Please plan to arrive 10-15 minutes early for your first appointment. The start time of your appointment is when we want you ON the massage table. If you are late, your massage has started without you and will still end on time. Please help us give you the full session you are paying for by being early. 

Your NEW CLIENT INTAKE FORM needs to be filled out prior to your arrival. This form is sent in an email separate from your confirmation. If you do not complete the form online then paperwork must be completed in the office and may take time out of your session to do this, and we’d rather not do that!

We’ve moved! Our address is 1183 Bay Road, Webster, NY 14580. We are kiddy corner to Flaherty’s in the plaza with Julian’s Dry Cleaners. If you are traveling South on Bay Rd. and you pass Wegmans, you’ve gone too far. There is parking in the front of the buliding for your convenience.

All clients agree to give at least 24 hours notice for cancellations/rescheduling. (You agree to this policy when scheduling your appointment online when proceeding to confirm the appointment.)

Make sure the email you received upon booking your session is accurate and that your calendar matches ours.

Please respond to the email sent 48 hours in advance to confirm your appointment, or let us know immediately if you need to change or cancel.

Tipping:  is optional but always appreciated. If you choose to tip, 15-20% gratuity of the full, undiscounted cost of the service is the industry standard. Cash is appreciated, and we can always run a tip on your credit card.

Payments

We accept cash, all major credit cards for payment. Check payments are only accepted from established clients. We accept payments from HSA & FSA accounts. We also accept SpaWeek gift cards.

High Demand Bookings (Couples Massage) + Holidays

A 50% deposit must be made when scheduling appointments for high demand bookings and holidays.  These holidays are Valentine’s Day, Mother’s Day as well appointments for couples massage.  There are NO REFUNDS for appointments for any of the mentioned cancelled less than 24 hours in advance.  Due to the high demand for services on these days and scheduling 2 therapists at one time for couples massage, there are NO EXCEPTIONS to this policy.

Gift Certificates

Gift certificates are non-transferrable, non-refundable and can not be redeemed for cash.  Gift certificates that are not redeemed by the specified date lose 50% of the  paid value the day after the written expiration and 10% additional each month  following until the paid value is depleted.  Certificates that are issued as donations will not be honored after the expiration date.

Schedule a Session

By scheduling an appointment, you agree to the terms of our cancellation policy.

Frequently Asked Questions

Where Will My Massage or Bodywork Session Take Place?

Your massage or bodywork session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.

Who Will Perform the Massage or Bodywork?

You can be sure your session will be conducted by a licensed professional who has received proper training. Some massage and bodywork practitioners are licensed by the state, while others are locally regulated. NYS mandates licensure in order to legally perform massage and bodywork. Although no two massages are exactly alike, you may request a certain technique or modality.

Must I Be Completely Undressed?

Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly draped during the entire session.

Are There Different Kinds of Massage and Bodywork?

There are numerous types of massage and bodywork; various techniques utilize different strokes, including basic rubbing strokes, rocking movement, posture and movement re-education, application of pressure to specific points, and more. Ask the practitioner about the methods he or she uses.

What Should I Do During the Massage or Bodywork Session?

Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session (such as lifting your arm). Many people just close their eyes and completely relax; communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask the practitioner.

What Are the Benefits of Massage and Bodywork?

Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, improve concentration, reduce anxiety and create an overall sense of well-being. Click here for more details on the benefits of massage.

Will the Practitioner Be Present When I Disrobe?

The practitioner will leave the room while you undress, relax onto the table, and cover yourself with a clean sheet or towel.

Will I Be Covered During the Session?

You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.

What Parts of My Body Will Be Massaged?

You and the practitioner will discuss the desired outcome of your session. This will determine which parts of your body require massage. A typical full body session will include work on your back, arms, legs, feet, hands, head, neck, and shoulders. You will not be touched on or near your genitals (male or female) or breasts (female).

What Will the Massage or Bodywork Feel Like?

It depends on the techniques used. Many massage therapists use a form of Swedish massage, which is often a baseline for practitioners. In a general Swedish massage, your session may start with broad, flowing strokes that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. The oil also helps hydrate your skin. You should communicate immediately if you feel any discomfort so that another approach may be taken. Massage and bodywork are most effective when your body is not resisting.

How Long Will the Session Last?

The average full-body massage or bodywork session lasts approximately one hour. A half-hour appointment only allows time for a partial massage session, such as neck and shoulders, back or legs and feet. Many people prefer a 60- to 90-minute session for optimal relaxation. Always allow relaxation time prior to and after the session.

How Will I Feel After the Massage or Bodywork Session?

Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.

 

Are There Any Medical Conditions That Would Make Massage or Bodywork Inadvisable?

Yes. That’s why it’s imperative that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Your practitioner may require a recommendation or approval from your doctor.